What personal information does Onlinehygiene.co.uk collect from me?

Onlinehygiene.co.uk collects information in several ways:

Some personal information is gathered when you register. During registration, we ask you for your name, your company name, your email address and a password. We may also record some details of how you use the site, such as adverts you click on, products you search for, products you purchase, and information you download. If you accessed this site following a search on the internet, we may record the search you undertook and how it relates to your use of this site.
We may keep copies of information you submit when you send email feedback to the site, ask a technical question, or report a problem. If you contact Consumables Solutions in writing we may keep a record of that correspondence. We also occasionally asks users to complete surveys that we use for research purposes.

Back to top

What does Onlinehygiene.co.uk do to protect your personal data online?

Onlinehygiene.co.uk always aim to deliver the highest level of service and security to our customers and the site has been specifically designed with security in mind.
In order to ensure the security and protection of your personal details whenever you submit any sensitive information, such as credit card number and account details, we use the following security methods:
128 bit Secure Sockets Layer (SSL) encryption - the latest technology to encode and protect your data - which is your guarantee for a safe and secure transaction.
The VeriSign Security Guarantee pops up whenever you submit sensitive information as an indication that the current information will be encrypted. This means that your information is protected and safe to submit.
Sensitive credit card information stored on our systems is also held in encrypted format.
Your Onlinehygiene.co.uk Account Information and Onlinehygiene.co.uk Personal Profile are password-protected so that you and only you have access to this personal information. You may edit your Onlinehygiene.co.uk Account Information and Online Personal Profile by using your site user name and password and by clicking on the ‘My Account’ button on your home page navigation bar. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email.

Back to top

What are cookies and why do I need to enable them?

Cookies are short pieces of data that are sent to your computer when you visit a website. We use cookies so you can add/remove products to/from the order form, and to complete a purchase. These cookies are not saved on your machine, and we do not use them to track your online behaviour.

If you add products to the order form but decide to not to complete a purchase that visit, for your convenience we save the order form reference number in a cookie so that we can retrieve it for your next visit.

As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Is enabling cookies safe?

Yes. Cookies are just short pieces of data, and they are unable to perform any operation by themselves.

How do I change my cookies setting so I can shop online?

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefoxc
  • Go to the "Tools" menu.
  • Select "Options".
  • Select the "Privacy" icon.
  • Check the box corresponding to "Allow sites to set cookies".
  • Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
  • Select "Preferences" from the Edit menu.
  • Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
  • Under "Privacy & Security", select "Cookies." icon.
  • Select "Enable all cookies".
  • Click "OK" to save changes.
Microsoft Internet Explorer 6.0+
  • Select "Internet Options" from the Tools menu.
  • Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
  • Under "Privacy & Security", select "Cookies." icon.
  • Select "Enable all cookies".
  • Click "OK" to save changes.
Microsoft Internet Explorer 5.0x
  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Click the "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • Set "Allow per-session cookies" to "Enable".
  • Click "OK".
Microsoft Internet Explorer 4.0x
  • Select "Internet Options" from the View menu.
  • Click on the "Advanced" tab.
  • Scroll down to find "Cookies" within the "Security" section.
  • To enable: Select "Always accept cookies".
  • Click "OK".
Netscape Communicator 4.0x
  • Select "Preferences" from the Edit menu.
  • Find the "Cookies" section in the "Advanced" category.
  • To enable: Select "Accept all cookies" (or "Enable all cookies").
  • Click "OK".
Back to top

How does Onlinehygiene.co.uk use my information?

We uses your information for the purposes of order fulfilment, occasional direct marketing activities, for the administration of prize draws and competitions you may enter, and to provide you with customised and relevant information on your home page when you visit the site.
We also carry out research on our users' demographics, interests, and behaviour . We do this to better understand and serve our users and to review, develop and improve the products and services we offer.

Back to top
What are my choices regarding collection, use, and distribution of my information?

We may, from time to time, send you email regarding our products and our company. In addition, we may occasionally send you direct mail about products and our company that we feel may be of interest to you. Only Onlinehygiene.co.uk or its agents will send you these direct mailings. If you do not want to receive email messages from us, simply select to be removed from our email list when registering. Or, at any time you can easily edit your Onlinehygiene.co.uk ‘My Account’ to no longer receive such mailings. If you do not wish to receive other forms of direct mail promotions from us, then please contact us on 0844 893 6500.

Back to top
What is Onlinehygiene’s policy on allowing me to update, correct, or delete my personally identifiable information?

You may edit your Personal Profile information at any time by clicking on ‘My Account’ on your home page navigation bar. If you have forgotten your password, or have any other problems accessing the site, please contact us on 0844 893 6500.

Back to top

Additional information

Questions regarding this policy should be directed by e-mail to: uk.marketing@consumables.com

Consumables Solutions Limited
1000 Lakeside
North Harbour

Consumables Solutions Limited is notified under the Data Protection Act 1998.

Back to top