Welcome to our website. Please read the following terms and conditions for details of correct usage of this website. The term 'us' or 'we' refer to Stephenson Supplies Limited. The term 'you' refers to the user or viewer of our website.
The Company: Online Hygiene is a trading style of Stephenson Supplies Limited. Our main office address is Unit 16, Ware Road, White Horse Business Park, Stanford in the Vale, Oxon, SN7 8NY. Our Company Number is 7443749, registered in England.
Prices: We reserve the right to change prices at anytime without prior notice. All prices quoted on the website are excluding VAT.
Payment: We use Paypal as our payment system. All credit card information is processed by Paypal. No credit card data is held by us in any form.
Delivery: All orders are subject to an £6.95 delivery charge. We regret that we can only make deliveries to mainland UK. We cannot deliver to Northern Ireland, Scottish Highlands and Islands off the UK. If we are unable to deliver to your area we will notify you as soon as possible and refund your order in full. Orders are processed within 24 hours and sent via a 48 hour courier service. We aim to make all deliveries within 72 hours. We cannot guarantee prompt delivery. Please specify during checkout your opening hours if these are likely to affect the times when deliveries can be made. A signature will be required on receipt of goods so please ensure that someone will be in to sign for the goods at the delivery address provided to us. In the unlikely event that items are temporarily out of stock, and dispatch likely to be delayed, you will be notified of this by phone or email.
Failed Deliveries: If you do not recieve your order within 3 working days, and no calling card from the courier has been left, please notify us immediately unless we have previously notified you of any delays. We will then track the order to identify the problem. The courier will leave a calling card at the delivery address for any failed delivery attempts. It is your responsibilty to rearrange delivery with the courier using the information on the calling card. At this point the delivery address cannot be changed. If the goods cannot be delivered and you do not rearrange delivery with the courier, the goods will be returned to us within 10 days, whereby we will cancel the order and refund the invoice amount excluding the original delivery charge. We cannot refund the delivery charge in this instance.
Returns: We will supply the products on the understanding that you will test them in actual use and will have determined whether the products are suitable for the particular use to which they are to be applied. In the event of a product not meeting your requirements, it must be returned to us in an unused and re-saleable condition within 30 days of delivery. Please request returns first by email or phone, stating the reason.
We will make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. If your goods are damaged on delivery you must sign for them ‘damaged’ so that we can claim from the carrier and issue you with a replacement. You must notify us of any damaged or missing products within 3 working days of receipt of delivery. We reserve the right to refuse any claims made after 3 working days.
Refunds: Refunds will be made only after our receipt and inspection of the goods. We reserve the right to refuse refunds in the event of goods being returned in a used and/or unsaleable condition. We can only offer refunds within 60 days of the payment date.
We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
Product Images and Descriptions: Images, particularly colour tones, on the website may differ slightly from the actual product.